*1. Booking Confirmation*
All bookings are subject to availability and will be confirmed via email. Guests must provide accurate information during the booking process.
*2. Payment Policy*
Full payment is required at the time of booking unless otherwise specified. Financial transactions are securely processed through our payment gateway. For properties requiring a security deposit, the deposit must be paid in advance and will be refunded after checkout, pending any damage inspection.
*3. Cancellation and Refunds*
Guests can cancel their booking up to 24 hours before check-in to receive a full refund. Cancellations made less than 24 hours before check-in will result in a charge equivalent to one night’s stay.
*4. Security Deposit*
Some properties require a security deposit, which will be held until the property has been inspected after checkout. If there are no damages or missing items, the deposit will be fully refunded.
*5. Damages*
Guests are responsible for any damages caused during their stay. Any repair costs or replacements will be deducted from the security deposit or billed separately if no deposit was collected.
*6. Check-in/Check-out*
Standard check-in time is 3:00 PM, and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability.
*7. Liability*
Stay Ease Rentals is not responsible for any personal injuries, loss, or theft that may occur during the guest’s stay.
*8. House Rules*
Guests must adhere to the house rules provided for each property, including noise levels, occupancy limits, and pet policies.
